Refund policy

Shipping
All standard orders within the US ship for free, but will require additional charges for express or overseas orders.

Shipping times vary, but standard US orders should take 3-5 business days to arrive - not including processing time (which also average 3-5 days).

Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at hi@gratefulgains.com.

 

Returns

Unfortunately, we cannot accept returns on sale items, digital products, or gift cards.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@gratefulgains.com. Items sent back to us without first requesting a return will not be accepted. If your return condition is accepted, you can ship the product to the below address in it's original condition:

1631 Rock Springs Rd #412, Apopka, FL 32712, USA

You can always contact us for any return questions at hi@gratefulgains.com. Our use the "Contact Us" form.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We also don't accept returns on sale items, digital products, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.